Call Center

The Medical Society Call Center

We specialize in providing prompt, reliable, professional 24/7 call center service to healthcare providers. We have served Central Kentucky for over 32 years.

For questions about the Call Center, contact Julie McFarland, at (859) 278-0569.

We offer competitive rates with no hidden fees. Subscriptions are on a “per provider” basis, with no extra charges regardless of the number of messages received. LMS member rate is $95 per month per provider. Non-member rate is $137 per month per provider. LMS members save $504 per year over non-members.

LMS Call Center Capabilities

  • Automated call routing prioritizes physician and hospital calls
  • Fiber-optic cable to ensure clear and reliable communications
  • Digital recordings of every call for quality, training, and reference purposes
  • All systems, including power, phone, message transmission, internet, and data storage have back-ups and redundancies built in to keep us operational
  • 100% HIPAA compliant

LMS Call Center Highlights

  • Dedicated physician and nurse phone lines allow instant access to a live operator, 24/7, 365 days a year.
  • Professional operators with over 100 years of combined experience.
  • Full-time management team, on-site or on-call 24 hours a day.
  • Battery and generator back-up for uninterrupted service
  • 100% fiber optic VoIP phone system, with cellular and internet backup.
  • 100% call recordings for quality control and research.
  • 100% HIPAA compliant.

Download the Lexington Medical Society Physician Exchange Subscription Agreement here.

Download the Subscriber Instructions-Information here.

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